All sales are final, by default
CREATIVE DIST 2.0 is a digital product delivered instantly by email after purchase. Because the license and download become available right away, refunds are not automatic once an order is complete. That's the same standard most software and plugin makers use for digital goods.
Requesting an exception
That said, we'd rather look at each situation than hide behind a blanket rule. If you have a genuine reason to ask for a refund (a technical problem we can't resolve, a duplicate charge, a purchase made by mistake, or anything else), email us and put the reason in the subject line (for example, "Refund request: plugin won't load"). Include the email address and, if you have it, the order or license reference you used at checkout.
We review every request individually and reply personally. This isn't a guarantee that a refund will be issued, but every case is read and considered on its own merits, not auto-rejected.
Before you buy
If you're unsure whether CREATIVE DIST 2.0 fits your workflow, listen to the demo and check the compatibility requirements on the product page first, or ask us directly.